Patients at this Practice are entitled to
- Be treated in a courteous, civil and co-operative manner
- A clear explanation of, and advice on, their medical condition and any proposed treatment
- A referral for specialist medical opinion or other second opinion when appropriate
- Receive information via the notice board of any health promotion exercises and preventative medicine initiatives
- Absolute confidentiality of medical records maintained by the practice subject to any provisions for disclosure imposed or allowed by law
- Access their own medical records, in accordance with the Data Protection Act - please ask the practice manager for details
- Have any formal complaints against the practice investigated and dealt with fairly in accordance with our complaints procedure
- Request (either verbally or in writing) to be seen by a specific doctor or health care professional. It may not always be possible to comply with a request where the individual doctor is unavailable or where in the interests of your health care it is inappropriate
- To have a health check every three years between the ages of 16-74 by request
- To have an annual health check, over the age of 75, at home if necessary
All patients are asked to be co-operative and act in a civil and courteous manner. We ask this of ALL patients.
- Inform the practice if they have changed address or phone number
- Only make an appointment you know you can keep
- Read the Practice leaflet that provides details of all our services
- Be patient if the surgery is running late
- Do not ask for another member of family to be seen at your appointment without making prior arrangements
- Do not use your mobile phone in the building
We do not accept rudeness, threats or aggressive behaviour directed towards our staff or other health care professionals who work with us. We may ask that violent or abusive patients be removed from our list.
In certain circumstances during examination of an intimate nature the doctor may ask the nurse to be present.This is to protect both the doctor and the patient. If a suitable chaperone is not available an alterative appointment will be offered. A patient may of course request a chaperone be present at any appointment, but this may mean that another appointment will be necessary.