Visiting the Practice
Please only attend the surgery if instructed to do so by a member of the practice team.
As you may be aware the surgery is receiving an extremely high number of telephone calls. We can assure you that the phone lines are working completely fine but you may have to wait in the queue for longer than usual. We will answer your call as soon as we can.
Please do not come into the surgery with prescription requests/queries. If you have an issue please telephone the surgery after 10.00am. We will also temporarily be taking prescription requests over the telephone or by email at email@example.com.
You will be asked to nominate a pharmacy so that we can send the prescription straight to them without anyone having to collect them from the surgery. Any one who does not nominate a pharmacy will be asked to provide a stamped self addressed envelope so we can post your prescription to you.
We are currently in the process of changing all of our pre booked appointments to telephone appointments. You should either receive a text message, phone call or letter. If you have an appointment booked and you have not had any contact please ring the surgery for more information.
We are currently posting out/sending digitally all sick/fit notes to patients. Please do not come to the surgery to collect or request your sicknote. If you need a sicknote, please telephone the surgery. If you are self isolation and cannot work from home you can get an isolation note from NHS111 https://111.nhs.uk/isolation-note
Please remember that we are only human and we have feelings. Please remember to treat our staff with respect. We also understand how frustrated you may be feeling at the moment but please remember we are working extremely hard to keep the surgery running using the best up to date advice that we are given.
Get coronavirus support as a clinically extremely vulnerable person. Click the link below to register:
Pendle View Medical Practice is supporting vital COVID 19 research. As part of this, we are helping to carry out a national priority research study called PRINCIPLE.
If you have symptoms of COVID 19, are aged 65 or over, OR are aged 50-64 and have an existing health condition, you may be eligible to join this important study.
If you'd like to discuss taking part in PRINCIPLE, please contact us.
Please see www.phctrials.ox.ac.uk/principle-trial for full details of this study.
If you'd like to know more about COVID 19 research and how you can contribute, please visit the Be Part of Research site, www.bepartofresearch.nihr.ac.uk, which is run by the National Institute for Health Research.
Pendle View Medical Centre is working with the University of Oxford to provide a self-swab to patients who have symptoms suggestive of coronavirus.
You may be eligible for a self-swab test to determine if you have coronavirus if you presently have the symptoms listed below and they started less than 7 days ago.
- Fever and/or your temperature is over 37.8C
- New continuous/persistent cough; A new, continuous cough means coughing a lot for more than an hour, or 3 or more coughing episodes in 24 hours
- Altered sense of taste or smell
If you wish to take part please contact the surgery on 01282 731740. You will be given a telephone triage appointment with the research nurse on Monday/Wednesday or Friday and if appropriate a self-swabbing test will be organised. We will need your up to date mobile phone number and email address if possible.
If you have been asked to call 111 you should still follow this guidance.
You may still be eligible if you have already contacted the surgery and been diverted to 111 as long as this is within the last 7 days.
The swabbing kit is only suitable for patients with symptoms, it will not confirm whether antibodies are present to exclude if the patient has already had the virus or is immune to the virus.
We can only do this test on patients currently registered at Pendle View Medical Centre.