We offer e-Conusltations.
You can contact us about a medical, administrative or prescription issue by clicking here.
Answer a few short questions and we will get back to you within 2 working days. Please do not use this online form for urgent or emergency requests. The submitted forms will only be read during office hours. The forms will not be read on the weekends (Saturdays and Sundays) or on bank holidays. They will not be read Monday-Friday between the hours of 8.30 - 5.30 Please contact 111 during out of hours or 999 if this is an emergency.
If you are too ill to come to surgery, a home visit can be arranged by telephoning 01282 731740 before 10.00 am if possible, and give the receptionist as much information as possible.
Home visits are only available for patients who are housebound because of illness or disability and are currently being carried out by a specialist team.
Please remember that several patients can be seen in the practice in the time that it takes to make one home visit.
Extended Access Appointments
We are able to offer appointments at 5 hubs across East Lancashire, locally they are at Yarnspinners Health Centre in Nelson and St Peter's Health Centre in Burnley
- Monday to Friday – 18:30 to 20:30
- Saturday – 10:00 to 16:00
- Sunday – 10:00 to 16:00
To book an appointment, call the practice and speak to reception.
For more information please click on the link below:
How to See Your Doctor
Appointments may be made by telephone or on line. Please call 01282 731740 or use one of the many apps available on line.
When you call the receptionists will ask you for some details of your problem to ensure you get the best possible advice. All appointment are initially by telephone/video. If the clinician feels you need to be seen in person they will offer you an appointment under strict procedures to maintain the safety of you and all our staff.
They may redirect you to another more appropriate service. Please note GP surgeries DO NOT provide emergency care. If you feel you need to be seen the same day please call before 11:00. Alternatively on line telephone appointments are available from 15:00 the day before.
You can also book online via the link at the top of this page; please inform reception if you wish to register.
Cancellations & Reminders
Cancel an Appointment
It is important that you inform the reception staff if you are unable to attend your appointment, this will allow that appointment to be offered to another patient. If you fail to notify the Practice that you are unable to attend, you will be sent a letter informing you that you have defaulted from your appointment. Persistent defaulters maybe removed from the list.
You can also complete our appointment cancellation notification request form. This can only be used if your appointment has been arranged for more than 24 hours in advance. (excluding weekends and public holidays). You can also text to cancel your appointment.
Text Reminder Service
We have a texting service which allows you to receive confirmation and reminders about your appointments.
To have this service you will need to register by completing a consent form.
Please remember to update your contact details with us when you change address, telephone numbers and email address.
You may be asked if a medical student or trainee doctor can be present during your consultation with the doctor or nurse.
If you can help in this way, the students are very grateful, however if you are embarrassed or uncomfortable in the presence of a student, please say so.
ST3 doctors are fully qualified doctors with at least 4 years of hospital and GP experience. They are in their final 12 months before becoming fully qualified GPs.
ST2 doctors are fully qualified doctors with at least 3 years of hospital experience.
Foundation Year 2 Doctors
FY2 doctors are fully qualified doctors with 1-2 years of hospital experience. All doctors in their 2nd year after qualification have to spend 4 months in General Practice. The FY2 doctor is always supervised by one of the GPs.
These are students in the 3rd year at University, they will take a history of your problems and then you will be seen by one of our fully qualified doctors.
Video Recording of Consultations
You may be asked if we may record your consultation for assessment purposes, please see the attached document for more information about how, why, what and where your data is stored: