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Noticeboard

GDPR (General Data Protection Regulation)

From the 25th May, data protection regulations are changing.  Please click here to see how we use your medical records or click here for a patient information leaflet. 

New and Exciting Health App Service

ORCHA is a free health App service, which is available to everyone and is extremely simple to set up. ORCHA is able to list Apps based on your profile, searches or previous downloads. You are also able to compare health Apps, providing patients with more information about various aspects of their health. **Important** NO PERSONAL HEALTH INFORMATION IS SHARED.

For more information please click here.

Accessible Information Standard

PREFERRED METHOD OF CONTACT

 

All organisations that provide NHS services, or publicly funded adult social care must have fully implemented and conformed to the Accessible Information Standard (1605) by 31st July 2016. This means we would like to record your preferred method of contact so that you can receive your health information in a format you can understand.

 

For most of us our preferred method of contact is our home number or mobile number but for example, if you suffer from hard of hearing or blindness that may not be suitable for you. If you or someone you are caring for wishes us to contact you in another way, please do let us know by informing reception at the surgery.   We will then record your needs by highlighting it on your medical records.

Access to your GP Surgery is changing

The local CCG (Clinical Commissioning Group) are consulting on a proposed new model for Primary Care developed by our GPs to improve access to GP services in East Lancashire. After initial feedback from our patients, our vision is for same day access, 8am-8pm 7 days a week to a GP wherever you are in East Lancashire. This consultation is about the principles of delivering extended GP access for you. The CCG (Clinical Commissioning Group) would like to hear what you think.  Please click here for more information and to complete a short survey. We strongly encourage our patients to complete this survey and help shape the future of primary care.

CQC Inspection

The CQC carried out an announced comprehensive inspection of the practice on the 12th January 2016. Overall the practice has been rated as GOOD.

Please click here to view the full report. We would welcome any comments/feedback from patients regarding the report. Please either speak to a member of the reception team or e-mail the practice - pendleviewmedicalcentre@nhs.net. Thank you.

 

Do you look after someone who couldnt get by without your help?

If the answer is YES, then YOU are a carer and are entitled to help and support. We will be holding specialist clinics in practice, which are run by a local organisation CARERS LINK - click here to visit Carers Link Website

If you are interested in registering as a carer - click here here to complete the attached form or pick up a leaflet from the practice waiting room.

Next Clinic - Thursday 17th November 2016 - drop in session 9am - 9.30am

Congratulations to Pendle View

We are pleased to announce that we have recently been accredited with the RCGP QPA (Royal College of General Practitioners - Quality Practice Award). This has taken the practice three years of hard work to complete.

We are one of 12 practices across East Lancashire to be accredited with the award. Only 172 practices out of 8,500 practices in England have achieved this award.

For more information please click here.

Friends and Family Test

The results below are taken from patients who completed the national mandatory Friends and Family Test. The recommended national percentage being 89%.

In January 2017 98% of our patients would be extremely likely to recommend us to a family member or friend. 

In February 2017 95% of our patients would be extremely likely to recommend us to a family member or friend.

In March 2017 98% of our patients would be extremely likely to recommend us to a family member or friend.  

In April 2017 92% of our patients would be extremely likely to recommend us to a family member or friend.

Unfortunately, we don't have our Friends and Family test figures for May 2017, due to losing all the data to the cyber attack.

In June 2017 94% of our patients would be extremely likely to recommend us to a family member or friend.

In July 2017 100% of our patients would be extremely likely to recommend us to a family member or friend.

In August 2017 97% of our patients would be extremely likely to recommend us to a family member or friend.

In September 2017 95% of our patients would be extremely likely to recommend us to a family member or friend. 

In October 2017 94% of our patients would be extremely likely to recommend us to a family member or friend.

In November 2017 95% of our patients would be extremely likely to recommend us to a family member or friend.

In December 2017 100% of our patients would be extremely likely to recommend us to a family member or friend.

In January 2018 95% of our patients would be extremely likely to recommend us to a family member or friend.

In February 2018 98% of our patients would be extremely likely to recommend us to a family member or friend.

In March 2018 98% of our patients would be extremely likely to recommend us to a family member or friend.

In April 2018 100% of our patients would be extremely likely to recommend us to a family member or friend.

In May 2018 97% of our patients would be extremely likely to recommend us to a family member or friend.

In August 2018 94% of our patients would be extremely likely to recommend us to a family member or friend.

If you would like more information or a more detailed report of our results, please speak to a member of the reception team.

Friends and Family Test

As you may be aware, as part of the GP Contract for 2014/2015 it is a requirement from the 1st December 2014 for all practices to ask patients who attend the surgery a mandatory 'Friends and Family Test' question. This is a feedback tool which enables people who use NHS services to provide feedback on their experience. If you have recently visited the surgery and would like to let us know about your experiences please click on - 'Take The Patient Survey' below. Thank you.

Would you like a say into the services that we offer at the surgery? Is there something we are doing which you think we could do better? Why not become a member of our Patient Participation Group. Please click on the 'Patient Group' section of our website, under 'HAVE YOUR SAY', to find out more.

 

Are you a carer?

Do you look after someone who can't manage without your help and support due to disability or long term illness?  Is the care you provide unpaid?  Please visit our Carers Contact page for information on the help and support available.

Out of Hours
If you require an urgent visit out of surgery hours ring (01282) 614599 for the doctor on call or, for NHS Direct, 111.

Home Visits
If you are too ill to come to surgery, a home visit can be arranged by telephoning 614599, before 10.00 am if possible and give the receptionist as much information as possible.

Test Results
Please telephone after 2.00 pm for results of laboratory tests, smears, X-rays etc. Information will not be given to another person unless we have your signed consent
.

 

New Email Address

Our emailed address has changed to mailto:pendleviewmedicalcentre@nhs.net

Latest News

Extended Hours Appointments - Evenings and Weekends

Extra GP and Nurse Appointments are now available through this practice.

Monday to Friday - 6.30 pm to 8.30 pm
Saturday – 10 am to 4 pm
Sunday – 10 am to 4 pm


To book an appointment, call the practice or speak to reception.

For more information, please click here. 

Book your Flu Jab now

We have clinics available during our normal opening hours as well as some in the evenings and on Saturday mornings. This year there are two different vaccines, one for patients 65 and over, the other from patients at risk 64 and under so please don't be surprised when the receptionist asks for your age. This is to ensure you are booked into the right clinic.

 

Changes to improve our prescribing procedures

Please read the documents below for more information

Key Points to remember for Medications

Repeat Prescription Collection InformationUrgent Prescription Request Policy

'Your Services - Your Say'

NHS East Lancashire CCG will be leading a comprehensive review of community services, in partnership with local providers and other key stakeholders. The overarching aim is to improve health and wellbeing outcomes and the quality of care for our population. The first survey will involve asking patients and carers for their views about district nursing, domiciliary phlebotomy (blood tests at home) and tissue viability nurses.

If you have received care from one of the services named above, please either complete the survey below or ask a member of the reception team for a paper copy of the survey.

www.surveymonkey.co.uk/r/communitynursing

www.surveymonkey.co.uk/r/INTssurvey

Thank you for your help.

April is bowel cancer awareness month

For more information on symptoms and signs of bowel cancer, or to find out how you can raise awareness of bowel cancer, please see the Bowel Cancer UK website. Bowel Cancer UK

New Clinic Available in Practice FREE Drop-In Weight Management Clinic - Tuesday's 9am - 11am

Just call in for free access to:-

Weigh in / weight loss

Healthy eating/exercise advice

Please click here for more information.

We look forward to seeing a new you!

WINTER IS COMING! Don't suffer the cold. Access FREE local fuel/energy advice/support.

*     Setting up payment plans. 

*       Fuel debt advice. 

*      Help becoming energy efficient. 

*     Help switching suppliers, to potentially save you £££££'s.

BILL BUSTERS PENDLE   Tel:- 01254 292650

FREE HOME VISITS Available - click here for further

information. 

HELP KEEP YOUR CHILDREN SAFE! Snap Chat - 'Snap Maps'

The social media app Snap Chat has recently introduced a new feature called ‘Snap Maps’ which enables users to keep track of where their contacts are located.  This has raised concerns in the media that this new feature could increase the risk of bullying and stalking in young people.  It’s particularly concerning for those who may have contacts added who they don’t know in person.  There is the option to turn this feature off but I think parents and carers need to be aware of this.  More info can be found on the Childnet & Safer Internet websites. Please click the links below for further information:-

Childnet Information

UK Safer Internet Centre

New and Exciting Health App Service

ORCHA is a free health App service, which is available to everyone and is extremely simple to set up. ORCHA is able to list Apps based on your profile, searches or previous downloads. You are also able to compare health Apps, providing patients with more information about various aspects of their health. **Important** NO PERSONAL HEALTH INFORMATION IS SHARED.

For more information please click here.

CQC Inspection

The CQC carried out an announced comprehensive inspection of the practice on the 12th January 2016. Overall the practice has been rated as GOOD.

Please click here to view the full report.  We would welcome any comments/feedback from patients regarding the report. Please either speak to a member of the reception team or e-mail the practice - pendleviewmedicalcentre@nhs.net.  Thank you.

CARERS LINK

Do you look after someone who couldnt get by without your help?

If the answer is YES, then YOU are a carer and are entitled to help and support. We will be holding specialist clinics in practice, which are run by a local organisation CARERS LINK - click here to visit Carers Link Website  

If you are interested in registering as a carer - click here here to complete the attached form or pick up a leaflet from the practice waiting room.

Next Clinic - Thursday 21st April 2016 - drop in session 9am - 9.30am

---------------------------------

Named Accountable GP

All patients now have a named accountable GP who is responsible for patients overall care at the Practice. If you would like to know who your named GP is, please ask during your next consultation or at reception.

Please be aware that this does not mean you can only see your named GP. Having a named GP does not prevent you seeing any other doctor in the Practice. Your named GP will not be available at all times, and if your needs are urgent, you may need to discuss them with an alternative doctor.

When a patient expresses a preference as to which GP they have been allocated, the Practice will make reasonable efforts to accommodate this request.

New patients will be allocated and informed of their named GP when they register with the Practice.

Congratulations to Pendle View

We are pleased to announce that we have recently been accredited with the RCGP QPA (Royal College of General Practitioners - Quality Practice Award). This has taken the practice three years of hard work to complete.

We are one of 12 practices across East Lancashire to be accredited with the award. Only 172 practices out of 8,500 practices in England have achieved this award.

For more information please click here

.

From 1st January 2015 the Health Visitor will no longer be attending the surgery to assist with Baby Clinic on a Wednesday morning. Please click herefor details of Local Child Health Clinics.

Antibiotic Awareness

Antibiotics are not recommended for most upper respiratory tract infections.

Click here for more information. Most symptoms are due to your body's response to fighting infection. To help you start feeling better you can treat your symptoms. Ask your pharmacist for advice on symptom relief.

 

Know Your Numbers

Do you know your blood pressure? Do you know if it is high?

Why not have your blood pressure taken on our free machine in the entrance. Just ask reception for a token.

Please click here for further information.

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