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Noticeboard

GDPR (General Data Protection Regulation)

From the 25th May, data protection regulations are changing.  Please click here to see how we use your medical records or click here for a patient information leaflet. 

New and Exciting Health App Service

ORCHA is a free health App service, which is available to everyone and is extremely simple to set up. ORCHA is able to list Apps based on your profile, searches or previous downloads. You are also able to compare health Apps, providing patients with more information about various aspects of their health. **Important** NO PERSONAL HEALTH INFORMATION IS SHARED.

For more information please click here.

Accessible Information Standard

PREFERRED METHOD OF CONTACT

 

All organisations that provide NHS services, or publicly funded adult social care must have fully implemented and conformed to the Accessible Information Standard (1605) by 31st July 2016. This means we would like to record your preferred method of contact so that you can receive your health information in a format you can understand.

 

For most of us our preferred method of contact is our home number or mobile number but for example, if you suffer from hard of hearing or blindness that may not be suitable for you. If you or someone you are caring for wishes us to contact you in another way, please do let us know by informing reception at the surgery.   We will then record your needs by highlighting it on your medical records.

Access to your GP Surgery is changing

The local CCG (Clinical Commissioning Group) are consulting on a proposed new model for Primary Care developed by our GPs to improve access to GP services in East Lancashire. After initial feedback from our patients, our vision is for same day access, 8am-8pm 7 days a week to a GP wherever you are in East Lancashire. This consultation is about the principles of delivering extended GP access for you. The CCG (Clinical Commissioning Group) would like to hear what you think.  Please click here for more information and to complete a short survey. We strongly encourage our patients to complete this survey and help shape the future of primary care.

CQC Inspection

The CQC carried out an announced comprehensive inspection of the practice on the 12th January 2016. Overall the practice has been rated as GOOD.

Please click here to view the full report. We would welcome any comments/feedback from patients regarding the report. Please either speak to a member of the reception team or e-mail the practice - pendleviewmedicalcentre@nhs.net. Thank you.

 

Do you look after someone who couldnt get by without your help?

If the answer is YES, then YOU are a carer and are entitled to help and support. We will be holding specialist clinics in practice, which are run by a local organisation CARERS LINK - click here to visit Carers Link Website

If you are interested in registering as a carer - click here here to complete the attached form or pick up a leaflet from the practice waiting room.

Next Clinic - Thursday 17th November 2016 - drop in session 9am - 9.30am

Congratulations to Pendle View

We are pleased to announce that we have recently been accredited with the RCGP QPA (Royal College of General Practitioners - Quality Practice Award). This has taken the practice three years of hard work to complete.

We are one of 12 practices across East Lancashire to be accredited with the award. Only 172 practices out of 8,500 practices in England have achieved this award.

For more information please click here.

Friends and Family Test

The results below are taken from patients who completed the national mandatory Friends and Family Test. The recommended national percentage being 89%.

In January 2017 98% of our patients would be extremely likely to recommend us to a family member or friend. 

In February 2017 95% of our patients would be extremely likely to recommend us to a family member or friend.

In March 2017 98% of our patients would be extremely likely to recommend us to a family member or friend.  

In April 2017 92% of our patients would be extremely likely to recommend us to a family member or friend.

Unfortunately, we don't have our Friends and Family test figures for May 2017, due to losing all the data to the cyber attack.

In June 2017 94% of our patients would be extremely likely to recommend us to a family member or friend.

In July 2017 100% of our patients would be extremely likely to recommend us to a family member or friend.

In August 2017 97% of our patients would be extremely likely to recommend us to a family member or friend.

In September 2017 95% of our patients would be extremely likely to recommend us to a family member or friend. 

In October 2017 94% of our patients would be extremely likely to recommend us to a family member or friend.

In November 2017 95% of our patients would be extremely likely to recommend us to a family member or friend.

In December 2017 100% of our patients would be extremely likely to recommend us to a family member or friend.

In January 2018 95% of our patients would be extremely likely to recommend us to a family member or friend.

In February 2018 98% of our patients would be extremely likely to recommend us to a family member or friend.

In March 2018 98% of our patients would be extremely likely to recommend us to a family member or friend.

In April 2018 100% of our patients would be extremely likely to recommend us to a family member or friend.

In May 2018 97% of our patients would be extremely likely to recommend us to a family member or friend.

If you would like more information or a more detailed report of our results, please speak to a member of the reception team.

Friends and Family Test

As you may be aware, as part of the GP Contract for 2014/2015 it is a requirement from the 1st December 2014 for all practices to ask patients who attend the surgery a mandatory 'Friends and Family Test' question. This is a feedback tool which enables people who use NHS services to provide feedback on their experience. If you have recently visited the surgery and would like to let us know about your experiences please click on - 'Take The Patient Survey' below. Thank you.

Would you like a say into the services that we offer at the surgery? Is there something we are doing which you think we could do better? Why not become a member of our Patient Participation Group. Please click on the 'Patient Group' section of our website, under 'HAVE YOUR SAY', to find out more.

 

Are you a carer?

Do you look after someone who can't manage without your help and support due to disability or long term illness?  Is the care you provide unpaid?  Please visit our Carers Contact page for information on the help and support available.

Out of Hours
If you require an urgent visit out of surgery hours ring (01282) 614599 for the doctor on call or, for NHS Direct, 111.

Home Visits
If you are too ill to come to surgery, a home visit can be arranged by telephoning 614599, before 10.00 am if possible and give the receptionist as much information as possible.

Test Results
Please telephone after 2.00 pm for results of laboratory tests, smears, X-rays etc. Information will not be given to another person unless we have your signed consent
.

 

New Email Address

Our emailed address has changed to mailto:pendleviewmedicalcentre@nhs.net

Text Messaging

 

 

PLEASE MAKE SURE THE PRACTICE HAS YOUR UP TO DATE MOBILE/HOME TELEPHONE NUMBERS

 

PLEASE SIGN A CONSENT FORM AT THE SURGERY FOR THE PRACTICE TO TEXT YOU WITH HEALTH PROMOTION AND HEALTH REMINDERS. 



 
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