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Noticeboard

GDPR (General Data Protection Regulation)

From the 25th May, data protection regulations are changing.  Please click here to see how we use your medical records or click here for a patient information leaflet. 

New and Exciting Health App Service

ORCHA is a free health App service, which is available to everyone and is extremely simple to set up. ORCHA is able to list Apps based on your profile, searches or previous downloads. You are also able to compare health Apps, providing patients with more information about various aspects of their health. **Important** NO PERSONAL HEALTH INFORMATION IS SHARED.

For more information please click here.

Accessible Information Standard

PREFERRED METHOD OF CONTACT

 

All organisations that provide NHS services, or publicly funded adult social care must have fully implemented and conformed to the Accessible Information Standard (1605) by 31st July 2016. This means we would like to record your preferred method of contact so that you can receive your health information in a format you can understand.

 

For most of us our preferred method of contact is our home number or mobile number but for example, if you suffer from hard of hearing or blindness that may not be suitable for you. If you or someone you are caring for wishes us to contact you in another way, please do let us know by informing reception at the surgery.   We will then record your needs by highlighting it on your medical records.

Access to your GP Surgery is changing

The local CCG (Clinical Commissioning Group) are consulting on a proposed new model for Primary Care developed by our GPs to improve access to GP services in East Lancashire. After initial feedback from our patients, our vision is for same day access, 8am-8pm 7 days a week to a GP wherever you are in East Lancashire. This consultation is about the principles of delivering extended GP access for you. The CCG (Clinical Commissioning Group) would like to hear what you think.  Please click here for more information and to complete a short survey. We strongly encourage our patients to complete this survey and help shape the future of primary care.

CQC Inspection

The CQC carried out an announced comprehensive inspection of the practice on the 12th January 2016. Overall the practice has been rated as GOOD.

Please click here to view the full report. We would welcome any comments/feedback from patients regarding the report. Please either speak to a member of the reception team or e-mail the practice - pendleviewmedicalcentre@nhs.net. Thank you.

 

Do you look after someone who couldnt get by without your help?

If the answer is YES, then YOU are a carer and are entitled to help and support. We will be holding specialist clinics in practice, which are run by a local organisation CARERS LINK - click here to visit Carers Link Website

If you are interested in registering as a carer - click here here to complete the attached form or pick up a leaflet from the practice waiting room.

Next Clinic - Thursday 17th November 2016 - drop in session 9am - 9.30am

Congratulations to Pendle View

We are pleased to announce that we have recently been accredited with the RCGP QPA (Royal College of General Practitioners - Quality Practice Award). This has taken the practice three years of hard work to complete.

We are one of 12 practices across East Lancashire to be accredited with the award. Only 172 practices out of 8,500 practices in England have achieved this award.

For more information please click here.

Friends and Family Test

The results below are taken from patients who completed the national mandatory Friends and Family Test. The recommended national percentage being 89%.

In January 2017 98% of our patients would be extremely likely to recommend us to a family member or friend. 

In February 2017 95% of our patients would be extremely likely to recommend us to a family member or friend.

In March 2017 98% of our patients would be extremely likely to recommend us to a family member or friend.  

In April 2017 92% of our patients would be extremely likely to recommend us to a family member or friend.

Unfortunately, we don't have our Friends and Family test figures for May 2017, due to losing all the data to the cyber attack.

In June 2017 94% of our patients would be extremely likely to recommend us to a family member or friend.

In July 2017 100% of our patients would be extremely likely to recommend us to a family member or friend.

In August 2017 97% of our patients would be extremely likely to recommend us to a family member or friend.

In September 2017 95% of our patients would be extremely likely to recommend us to a family member or friend. 

In October 2017 94% of our patients would be extremely likely to recommend us to a family member or friend.

In November 2017 95% of our patients would be extremely likely to recommend us to a family member or friend.

In December 2017 100% of our patients would be extremely likely to recommend us to a family member or friend.

In January 2018 95% of our patients would be extremely likely to recommend us to a family member or friend.

In February 2018 98% of our patients would be extremely likely to recommend us to a family member or friend.

In March 2018 98% of our patients would be extremely likely to recommend us to a family member or friend.

In April 2018 100% of our patients would be extremely likely to recommend us to a family member or friend.

In May 2018 97% of our patients would be extremely likely to recommend us to a family member or friend.

If you would like more information or a more detailed report of our results, please speak to a member of the reception team.

Friends and Family Test

As you may be aware, as part of the GP Contract for 2014/2015 it is a requirement from the 1st December 2014 for all practices to ask patients who attend the surgery a mandatory 'Friends and Family Test' question. This is a feedback tool which enables people who use NHS services to provide feedback on their experience. If you have recently visited the surgery and would like to let us know about your experiences please click on - 'Take The Patient Survey' below. Thank you.

Would you like a say into the services that we offer at the surgery? Is there something we are doing which you think we could do better? Why not become a member of our Patient Participation Group. Please click on the 'Patient Group' section of our website, under 'HAVE YOUR SAY', to find out more.

 

Are you a carer?

Do you look after someone who can't manage without your help and support due to disability or long term illness?  Is the care you provide unpaid?  Please visit our Carers Contact page for information on the help and support available.

Out of Hours
If you require an urgent visit out of surgery hours ring (01282) 614599 for the doctor on call or, for NHS Direct, 111.

Home Visits
If you are too ill to come to surgery, a home visit can be arranged by telephoning 614599, before 10.00 am if possible and give the receptionist as much information as possible.

Test Results
Please telephone after 2.00 pm for results of laboratory tests, smears, X-rays etc. Information will not be given to another person unless we have your signed consent
.

 

New Email Address

Our emailed address has changed to mailto:pendleviewmedicalcentre@nhs.net

SELF-HELP INFORMATION

coldWe are keen to help patients improve on self help and hope that the following information will offer some insight into that.

Take a look and see if you can improve your own understanding of your health and well-being! Please encourage others to look here too.

Here is a list of ailments that can be safely self managed. You will see that you can take a look via the hyperlink at the other websites which can offer you further information about managing your condition.

Stroke Information Guide

A guide to stroke related information for:

• stroke survivors

• stroke survivors' families and carers

• anyone with an interest in preventing a stroke

• anyone who supports someone affected by stroke including community organisations, health and care staff and volunteers

Click here to access the guide. 

Dementia Emergency App

Dignity in Dementia working with Cumbria Police have developed a new free app called ‘Dementia Emergency’ it provides simple guidance on how to respond to a range of dementia emergency scenarios and is useful for emergency service personnel, family carers and others. 

The development of this app has been funded by Skills for Care’s Workforce Development Innovation fund.  The app, which is called ‘Dementia Emergency’ is free to download from the Apple and Android app stores. For more info go to: http://dementiaemergency.com/

 

 

Community Wellbeing Courses

All courses are open to men and women.  Please click here for more details.

Courses start January 2016

Antibiotic Awareness

Antibiotics are not recommended for most upper respiratory tract infections.

Click here for more information. Most symptoms are due to your body's response to fighting infection. To help you start feeling better, you can treat your symptoms. Ask your pharmacist for advice on symptom relief.

Are you currently a smoker and pregnant.

Why not click here for more information about the new Quit For Two smoking cessation advice for pregnant ladies.

or click here to be re-directed to the Quit For Two website.

Meningitis Research Foundation

The introduction of the first Meningitis B vaccination for babies is a huge step forward and should reduce cases of this most common cause of meningococcal meningitis and septicaemia in the UK

For more information and symptom checker please click here

Drug, alcohol or substance misuse - Inspire can help and you can self-refer into their service by visiting their website - click here for further information.

Depression Wellbeing Workshop - please click here for more information.

Sleep Well Workshop - please click here for more information .

Relaxation Workshop - please click here for more information.

Stress Control Workshop - please click here for more information.

Click here to see the Menu of Services.

Click here to access the self-referral form.

All of the above workshops will be available from November 2014 at the following venues:- Yarnspinners Health Centre, Nelson, Nelson Town Hall and Burnley Town Hall.

Mental Health Helpline - Out of hours listening and information service for patients suffering from a range of mental health issues.

Freephone from landline and mobiles

0300 222 59 31

Monday - Friday 7pm - 11pm

Saturday/Sunday 12 noon - Midnight.

 

Childrens Childhood Common Illnesses - pleaseclick hereformoreinformation.

 

Please click here to visit the Meningitis Research Foundation website where you can find important information about the symptoms and signs of meningitis.

 

Common ailments that can be self-managed :

Back pain

NHS Choices

Cold sores

NHS Choices

Common Cold

NHS Choices

Conjunctivitis

NHS Choices

pdfInformation Leaflet

Constipation

NHS Choices

Cough

NHS Choices

pdf Information Leaflet

Diarrhoea

NHS Choices

Dysmenorrhoea (painful periods)

NHS Choices

Earache

NHS Choices

Haemorrhoids

NHS Choices  

Hayfever

NHS Choices

Head lice

NHS Choices

Headache

NHS Choices

Heartburn & Indigestion

NHS Choices

Influenza

NHS Choices

pdf Information Leaflet

Insect bites

NHS Choices

Migraine

NHS Choices

Nasal congestion

NHS Choices

Nappy rash

NHS Choices

Sore throat

NHS Choices

pdf Information Leaflet

Sinusitis

NHS Choices

Sprains and strains

NHS Choices

Thrush

NHS Choices

Warts and Verrucas

NHS Choices

 

Please Click Here for more self-help leaflets.

 



 
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