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Noticeboard

GDPR (General Data Protection Regulation)

From the 25th May, data protection regulations are changing.  Please click here to see how we use your medical records or click here for a patient information leaflet. 

New and Exciting Health App Service

ORCHA is a free health App service, which is available to everyone and is extremely simple to set up. ORCHA is able to list Apps based on your profile, searches or previous downloads. You are also able to compare health Apps, providing patients with more information about various aspects of their health. **Important** NO PERSONAL HEALTH INFORMATION IS SHARED.

For more information please click here.

Accessible Information Standard

PREFERRED METHOD OF CONTACT

 

All organisations that provide NHS services, or publicly funded adult social care must have fully implemented and conformed to the Accessible Information Standard (1605) by 31st July 2016. This means we would like to record your preferred method of contact so that you can receive your health information in a format you can understand.

 

For most of us our preferred method of contact is our home number or mobile number but for example, if you suffer from hard of hearing or blindness that may not be suitable for you. If you or someone you are caring for wishes us to contact you in another way, please do let us know by informing reception at the surgery.   We will then record your needs by highlighting it on your medical records.

Access to your GP Surgery is changing

The local CCG (Clinical Commissioning Group) are consulting on a proposed new model for Primary Care developed by our GPs to improve access to GP services in East Lancashire. After initial feedback from our patients, our vision is for same day access, 8am-8pm 7 days a week to a GP wherever you are in East Lancashire. This consultation is about the principles of delivering extended GP access for you. The CCG (Clinical Commissioning Group) would like to hear what you think.  Please click here for more information and to complete a short survey. We strongly encourage our patients to complete this survey and help shape the future of primary care.

CQC Inspection

The CQC carried out an announced comprehensive inspection of the practice on the 12th January 2016. Overall the practice has been rated as GOOD.

Please click here to view the full report. We would welcome any comments/feedback from patients regarding the report. Please either speak to a member of the reception team or e-mail the practice - pendleviewmedicalcentre@nhs.net. Thank you.

 

Do you look after someone who couldnt get by without your help?

If the answer is YES, then YOU are a carer and are entitled to help and support. We will be holding specialist clinics in practice, which are run by a local organisation CARERS LINK - click here to visit Carers Link Website

If you are interested in registering as a carer - click here here to complete the attached form or pick up a leaflet from the practice waiting room.

Next Clinic - Thursday 17th November 2016 - drop in session 9am - 9.30am

Congratulations to Pendle View

We are pleased to announce that we have recently been accredited with the RCGP QPA (Royal College of General Practitioners - Quality Practice Award). This has taken the practice three years of hard work to complete.

We are one of 12 practices across East Lancashire to be accredited with the award. Only 172 practices out of 8,500 practices in England have achieved this award.

For more information please click here.

Friends and Family Test

The results below are taken from patients who completed the national mandatory Friends and Family Test. The recommended national percentage being 89%.

In January 2017 98% of our patients would be extremely likely to recommend us to a family member or friend. 

In February 2017 95% of our patients would be extremely likely to recommend us to a family member or friend.

In March 2017 98% of our patients would be extremely likely to recommend us to a family member or friend.  

In April 2017 92% of our patients would be extremely likely to recommend us to a family member or friend.

Unfortunately, we don't have our Friends and Family test figures for May 2017, due to losing all the data to the cyber attack.

In June 2017 94% of our patients would be extremely likely to recommend us to a family member or friend.

In July 2017 100% of our patients would be extremely likely to recommend us to a family member or friend.

In August 2017 97% of our patients would be extremely likely to recommend us to a family member or friend.

In September 2017 95% of our patients would be extremely likely to recommend us to a family member or friend. 

In October 2017 94% of our patients would be extremely likely to recommend us to a family member or friend.

In November 2017 95% of our patients would be extremely likely to recommend us to a family member or friend.

In December 2017 100% of our patients would be extremely likely to recommend us to a family member or friend.

In January 2018 95% of our patients would be extremely likely to recommend us to a family member or friend.

In February 2018 98% of our patients would be extremely likely to recommend us to a family member or friend.

In March 2018 98% of our patients would be extremely likely to recommend us to a family member or friend.

In April 2018 100% of our patients would be extremely likely to recommend us to a family member or friend.

In May 2018 97% of our patients would be extremely likely to recommend us to a family member or friend.

In August 2018 94% of our patients would be extremely likely to recommend us to a family member or friend.

In September 2018 92% of our patients would be extremely likely to recommend us to a family member or friend. 

In October 2018 79% of our patients would be extremely likely to recommend us to a family member or friend.

In November 2018 94% of our patients would be extremely likely to recommend us to a family member or friend. 

In December 2018 92% of our patients would be extremely likely to recommend us to a family member or friend. 

In January 2019 94% of our patients would be extremely likely to recommend us to a family member or friend.

In February 2019 94% of our patients would be extremely likely to recommend us to a family member or friend.

In March 2019 87% of our patients would be extremely likely to recommend us to a family member or friend. 

In April 2019 92% of our patients would be extremely likely to recommend us to a family member or friend. 

In May 2019 86% of our patients would be extremely likely to recommend us to a family member or friend. 

In June 2019 87% of our patients would be extremely likely to recommend us to a family member or friend. 

In July 2019 89% of our patients would be extremely likely to recommend us to a family member or friend. 

In August 2019 93% of our patients would be extremely likely to recommend us to a family member or friend.

In September 2019 88% of our patients would be extremely likely to recommend us to a family member or friend.

In October 2019 82% of our patients would be extremely likely to recommend us to a family member or friend. 

If you would like more information or a more detailed report of our results, please speak to a member of the reception team.

Friends and Family Test

As you may be aware, as part of the GP Contract for 2014/2015 it is a requirement from the 1st December 2014 for all practices to ask patients who attend the surgery a mandatory 'Friends and Family Test' question. This is a feedback tool which enables people who use NHS services to provide feedback on their experience. If you have recently visited the surgery and would like to let us know about your experiences please click on - 'Take The Patient Survey' below. Thank you.

Would you like a say into the services that we offer at the surgery? Is there something we are doing which you think we could do better? Why not become a member of our Patient Participation Group. Please click on the 'Patient Group' section of our website, under 'HAVE YOUR SAY', to find out more.

 

Are you a carer?

Do you look after someone who can't manage without your help and support due to disability or long term illness?  Is the care you provide unpaid?  Please visit our Carers Contact page for information on the help and support available.

Out of Hours
If you require an urgent visit out of surgery hours ring (01282) 614599 for the doctor on call or, for NHS Direct, 111.

Home Visits
If you are too ill to come to surgery, a home visit can be arranged by telephoning 614599, before 10.00 am if possible and give the receptionist as much information as possible.

Test Results
Please telephone after 2.00 pm for results of laboratory tests, smears, X-rays etc. Information will not be given to another person unless we have your signed consent
.

 

New Email Address

Our emailed address has changed to mailto:pendleviewmedicalcentre@nhs.net

Accessibility Statement for My Surgery Website

This website is run by My Surgery Website. We want as many people as possible to be able to use this website. For example, that means you should be able to:

  • zoom in up to 200% without the text spilling off the screen
  • navigate most of the website using speech recognition software
  • listen to most of the website using a screen reader (including the most recent versions of JAWS, NVDA and VoiceOver)
  • the website is usable with Browsealoud.

We’ve also made the website text as simple as possible to understand.

AbilityNet has advice on making your device easier to use if you have a disability.

How accessible this website is

We know some parts of this website are not fully accessible:

  • video streams do not have captions
  • website not accessible via a keyboard
  • colour contrast doesn’t meet 4.5:1 ratio

What to do if you cannot access parts of this website

If you need information on this website in a different format like accessible PDF, large print, easy read, audio recording or braille:

Call or email us

Email: enquires@mysurgerywebsite.co.uk

Tel: 0333 433 0021

We’ll consider your request and get back to you in 28 days.

Reporting accessibility problems with this website

We’re always looking to improve the accessibility of this website. If you find any problems not listed on this page or think we’re not meeting accessibility requirements, contact:

My Surgery Website
Indigo House
Sussex Avenue
Hunslet
Leeds
LS10 2LF

Email: enquires@mysurgerywebsite.co.uk

Report all accessibility issues for My Surgery Website via email to enquires@mysurgerywebsite.co.uk with the email subjects “Accessibility Problem”.

Enforcement procedure

The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the ‘accessibility regulations’). If you’re not happy with how we respond to your complaint, contact the Equality Advisory and Support Service (EASS).

Northern Ireland

The Equalities Commission for Northern Ireland (ECNI) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the ‘accessibility regulations’).

Technical information about this website’s accessibility

My Surgery Website is committed to making its website accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.

This website is partially compliant with the Web Content Accessibility Guidelines version 2.1 AA standard, due to the non-compliances listed below.

Non accessible content

The content listed below is non-accessible for the following reasons.

Non-compliance with the accessibility regulations

Non Unique Elements

Not all elements on a page have a unique ID.This fails WCAG 2.1 success criterion 1.3.1 & 4.1.1 (Info and Relationships & Parsing).

We plan to make all elements unique by September 2020.

Input Fields

All input fields don’t have descriptions and role attributes. This fails WCAG 2.1 success criterion 1.3.1, 3.3.2, 4.1.2 (Info and Relationships, Label or Instruction & Name, Role,Value).

We plan a descriptions and role attributes to all input fields by September 2020.

Content not Included in Landmarks

Not all landmarks include content.This fails WCAG 2.1 success criterion 1.3.1 (Info and Relationships).

We plan to make all elements unique by September 2020.

Labels in Forms

Not all labels are connected to a form control.This fails WCAG 2.1 success criterion 1.3.1 (Info and Relationships).

We plan to make all elements unique by September 2020.

Form Elements are not Group

Not all form elements are grouped.This fails WCAG 2.1 success criterion 1.3.1 & 3.3.2 (Info and Relationships Label or Instructions).

We plan to add group elements by September 2020.

Colour Contrast

The default colour combinations fail to meet the 4.5:1 contrast ratio.This fails WCAG 2.1 success criterion 1.4.3 (Contrast).

We plan to add an ID by September 2020.

No Keyboard Shortcuts

The content is not accessible via a keyboard.This fails WCAG 2.1 success criterion 2.1.1 (Keyboard).

We plan to keyboard access by September 2020.

Webpage Titles

Not all pages have titles.This fails WCAG 2.1 success criterion 2.4.2 (Page Titled).

We plan to keyboard access by September 2020.

Focus on Elements

Not all elements are focused on highlight.This fails WCAG 2.1 success criterion 2.4.7 (Focus Visible).

We plan to keyboard access by September 2020.

Language of Page

Language of pages has not been set.This fails WCAG 2.1 success criterion 3.1.1 (Language of Page).

We plan to add group elements by September 2020.

Submit Actions

All Submit buttons don’t have the correct action type. This fails WCAG 2.1 success criterion 3.2.2 & 4.1.2 (On Input & Name, Role, Value).

We plan to correct the button types by September 2020.

Disproportionate burden

Alternative Tags for Images

Some images do not have a text alternative, so people using a screen reader can’t access the information. This fails WCAG 1.1 success criterion 1.1.1 (Non-text Content).

My Surgery Website is a content management system and don’t control the images added by end users.

Link Description

Not all external link descriptions specify the link destination. This fails WCAG 2.1 success criterion 2.4.4 (Link Purpose in Context).

My Surgery Website is a content management system and don’t control the content users add.

iFrame Descriptions Missing

Some iframes are missing the description. This fails WCAG 2.1 success criterion 4.1.2 (Name,Role,Value).

My Surgery Website is a content management system and don’t control the content provided via an iframe

Inline Styling

Some content contains inline styling. This fails WCAG 2.1 success criterion 1.3.1 (Info and Relationships).

My Surgery Website is a content management system and don’t control the content users add.

Content that’s not within the scope of the accessibility regulations

Audio Captions

YouTube fails to show audio descriptions as default. This fails WCAG 2.1 success criterion 1.2.5 (Audio Description).

The information is from third party software and added via an iframe on to our site. There is a setting option to turn on audio description via the video.

Links to Multiple Destinations

Dropdown menus have links to multiple destinations.This fails WCAG 2.1 success criterion 2.4.4 (Link of Purpose).

How we tested this website

This website was last tested on 27th September 2019. The test was carried out My Surgery Website. We tested the site using the Chrome extension application ‘Site Improver Accessibility Checker’. The website also went under manual testing.

We tested:

Our main website platform

  • all templates
  • all default colour combinations available via the platform
  • all widgets

This statement was prepared on 27th September 2019. It was last updated on 27th September 2019.

 
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